Return Policy

milvex.com is committed to ensuring you buy with confidence. If you discover any of the following issues after receiving your product, you can request a return within the specified timeframe and we will provide you with a convenient return service:

Situations where a return is available

Product quality issues (such as damage, malfunction, material not matching the description, etc.);

Product not matching the order (such as the wrong style, color, or size);

Product damaged, missing, or incorrectly shipped during transportation (photographic proof required).

Return Period

You may submit a return request within 7 calendar days of receiving the product. Failure to do so will be deemed acceptance of the product and will result in no returns. (Extraneous circumstances due to quality issues may require negotiation with customer service for an extension of this period.) Return Process

Log in to milvex.com, go to "My Orders," find the order you wish to return, click "Request Return," provide the reason for your return, and upload photos of the product problem (if necessary).

Customer service will review your request within 24 hours. Once approved, we will send you the "Return Address" and "Return Instructions" via email.

Please package and ship the item within 3 business days (we recommend using the original packaging, ensuring the item is in good condition and including the order information), and provide the tracking number to customer service.

Upon receipt of the returned item, we will conduct a quality inspection within 3-5 business days. Once we confirm that the item is correct, we will choose either a "Full Refund" (refund to the original payment account, payment time is subject to the payment platform's regulations) or a "Replacement" (free reshipment of the same item), depending on your needs. Returns are not accepted:

The product has been used, washed, damaged (not due to quality issues), or the packaging or tags are missing;

Personal reasons (such as "not liking it" or "buying the wrong item") and the product does not have quality issues (in these cases, you can contact customer service to negotiate an exchange, but you will be responsible for the return shipping costs);

Customized products (such as groceries with unique logos) are not returnable due to their personalized nature.